CloudMC GDPR Privacy Policy

1. Introduction

CloudMC ("we," "our," or "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy aims to provide you with clear information about how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

CloudMC is the data controller for the personal data we collect and process. If you have any questions or concerns about your personal data or this Privacy Policy, please contact us at [email protected]

3. Personal Data We Collect

We may collect and process the following categories of personal data about you:

• Information you provide voluntarily: When you create an account, contact us, or use our services, you may provide us with personal information such as your name, email address, and other contact details.
• Usage Information: We collect information about your interactions with our services, including your IP address, device information, and usage patterns.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your activities on our website. For more information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.
• Server Logs: Our servers automatically record certain information, including your IP address, browser type, and referring/exit pages.
• Payment Information: If you make a payment for our services, we collect and process payment-related information, such as your credit card details or other payment method information.

4. Purposes of Data Processing

We process your personal data for the following purposes:

• Providing Services: To deliver our hosting and other services to you, including server hosting, customer support, and account management.
• Improving User Experience: To analyze and enhance our services' performance and user experience, and to develop new features and functionalities.
• Communication: To respond to your inquiries, send you service-related communications, and keep you informed about updates and promotions.
• Marketing: With your consent, we may send you promotional materials and updates about our services.
• Legal and Compliance: To comply with legal and regulatory requirements and to enforce our Terms of Service.
• Advertising: We may display third-party advertisements on our website, including AdSense ads. These ads are provided by Google. For more information about how Google uses your personal data in relation to AdSense ads, please refer to Google's Privacy Policy for Partner Sites.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing your data is necessary for the performance of the contract between you and CloudMC, such as providing the services you requested.
• Legitimate Interests: We may process your data for our legitimate interests, such as improving our services and communication, and ensuring network and information security.
• Consent: In some cases, we may obtain your explicit consent to process certain personal data, such as for marketing purposes or displaying personalized advertisements.
• Legal Obligations: We may process your data to comply with applicable legal obligations.

6. Data Sharing and Disclosure

We may share your personal data with the following recipients or categories of recipients:

• Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as hosting providers, payment processors, and customer support tools.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets, your personal data may be transferred to the acquiring entity or third party involved.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
• Consent: We may share your data with third parties if you have provided your explicit consent for such sharing, such as for personalized advertising.

7. International Data Transfers

We may transfer and process your personal data outside of your country of residence. In such cases, we will ensure that appropriate safeguards are in place to protect your data, including using standard contractual clauses approved by the European Commission or relying on the recipient's Privacy Shield certification (where applicable).

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights.

9. Your Rights

Subject to applicable law, you may have certain rights regarding the personal data we hold about you. These rights may include the right to access, correct, update, or delete your personal data, the right to restrict or object to certain processing activities, and the right to withdraw your consent (where applicable). To exercise your rights, please contact us at [email protected] We will respond to your request in accordance with applicable laws.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@cloudmc.com